Video summary description from youtube:

Design thinking for learning

Sally Spinks, Organisational Design Director, IDEO

Session Chair: Rob Hubbard, Editor and Co-author of The Really Useful eLearning Instruction Manual

Formerly part of the learning technology team at the BBC, Sally Spinks now helps organisations with change programmes. In this interactive session, she takes us through how design thinking can transform the way we approach workplace L&D. The key, says Sally is to start not with a solution, or even with brainstorming, but with observational study – taking not of how people work in practice, not what they say they do in theory.
The value of observation and analogous experience
Spotting the unarticulated need
Building insights on accumulated stories
Why you should prototype and not pilot
The value of the half-formed solution