University Lecture on Patient Satisfaction and Health Care Outcome at Duke

Description of Duke School of Business Video: Join us for our April Fuqua Faculty Conversation Live Session as Bill Boulding, Dean and J.B. Fuqua Professor of Business Administration, and Rick Staelin, Edward S. and Rose K. Donnell Professor of Business Administration, discuss and answer questions regarding:

“Patient Satisfaction and Health Care Outcomes: Our Journey into the Quality of Health Care”

You will learn:
– Why many doctors discount patient satisfaction measures
– What these patient measures actually tell us about the quality of health care
– Next steps to improve the quality of care



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