In a work world full of competing interests, clashing personalities, fragile egos, and limited time and resources, how can you deal with disagreements in a professional and productive way, that improves both your work and your relationships? Amy Gallo, contributing editor at Harvard Business Review and author of HBR Guide to Dealing with Conflict, combines management research and practical insights to provide a straightforward process for navigating uncomfortable situations. Amy will show you how to:
· Identify the most common sources of conflict
· Assess your and your counterparts conflict style
· Prepare for and engage in difficult conversations
· Manage your emotions in heated situations
· Develop collaborative resolutions that everyone can live with
Amy Gallo is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively. She is a contributing editor at Harvard Business Review, where she writes and develops ideas for the web, magazine, and press. Before working as a writer and editor, she was a consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York (later acquired by Booz and Company, which is now Strategy). Amy is a graduate of Yale University and received her master’s degree from Brown University.