This is a webinar video from Mural, an excellent design thinking software. Mural helps with visual thinking and collaborative online whiteboarding. You can use it for your own strategic thinking and visualization – or with groups in classes, workshops, design thinking, innovation sessions, and design sprints. Learn more about what is Mural and how to use it for innovative design thinking.

Video Description:In this webinar, Chris Pacione, LUMA CEO & Founder, will share a recipe for how to use design thinking with a remote team to visualize a customer’s experience with the products or services your organization offers so you can better understand:

What is working well in your current process
Where there is room for improvement
Where the most promising opportunities for change lie