This is a webinar video from Miro, a great online whiteboarding tool we use to help you visualize your thinking and help groups do it remotely and collaboratively. Visit this post to learn more about what is Miro and how to use Miro.

Here’s the description of this webinar video from Miro:

When building a Customer Journey Map, you’re never sure what you will end up with. Conversations and new insights will take your map in unexpected directions which makes Miro’s flexible boards ideal.

In this video, we explore 6 tips for building your CJM including how to anticipate future adjustments, effectively communicate insights, and how to keep a record of past versions.