Speech summary from Harvard YouTube video description:
How do you design organizing principles that endure as an organization scales? How do you seek out partners and employees that share your notions of purpose and can relate it to building a better product or service? How do you stay plugged in to the human needs of the end user in the face of pressures to expand your efforts?
In this fireside chat, PillPack CEO TJ Parker talks with Almighty CSO Ian Fitzpatrick about the ways in which his online pharmacy has evolved to build both a product and service experience rooted in an understanding of basic human needs, and the ways in which the PillPack organization has been challenged to maintain this design ethos as it scales.