HfS Webinar – How Design Thinking is Changing Business Operations

Video description:
Design thinking is an approach to identifying and solving problems that has been used for innovating products and services — and now we are seeing an uptake on the use of this method and tools for business operations too. Join us for a roundtable discussion on what design thinking means in the context of business operations, and as an example, how the clinicians and staff at Lawrence General Hospital and their service provider partner, Sutherland, are weaving concepts from design thinking into the way the hospital operates. The intent is to help think outside the box on addressing problems and opportunities to advance patient experience and care inside the hospital and with the community.



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